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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value
by Frederick F. Reichheld, Thomas Teal
Publisher: Harvard Business School Press (1996)
ISBN: 0875844480
Binding/Media: Hardcover
Edition: 1st Edition.
Condition: Collectible: Very Good
Comments: 1996. Signed and inscribed by Author. First Editon. Full number line. Hardcover. VG/VG. Some minor rubbing and edgewear to DJ. No rips or tears. Text is nice and clean with no writing or highlighting.
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